You may return a product brought from us in case of damage or defect within 7 days of purchase.

The date of purchase is printed on the receipt. However, after the period of 7 days from the purchase date, we cannot offer you a return & exchange.

Products can be returned or exchanged only if the original receipt is presented.

The Product must be unused and in the same condition that you received it. It must also be in the original packaging.

We may change our Return & Exchange policy from time to time.

Refund of the Order amount in case of early cancellations will be initiated through the mode of payment accordingly. The payments will take 5-10 working days to reflect in their statements depending upon the bank or card issuer. In case of payment made through Bank Deposit / Bank Transfer option, we will refund in terms of wallet credit to our registered customers, which can be used for future purchases.

During the Order placement, if the consumer faces any issue due to connectivity issues, or server-side issues from the bank/payment gateway providers and the order may get failed even after debit in your account/card. In such cases, the payment will automatically get refunded to you by the payment gateway in your bank/card account in 3-4 working days. If there is still an issue even after the above-mentioned timeline, please contact us for confirmation. If there is a successful credit available in our records, we will either process the order or refund the amount.

However, in such cases, if we do not have received any credits in our server for such failed payments, due to the connectivity issues between your bank/card account and the payment gateway, customers are requested to follow up and request the respective bank for the refund of failed payments. Dezire will not be able to assist in such cases and we will not entertain such requests.

"We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time". Thank you for visiting www.myfettlebioproducts.com